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    Customer Service

    If you have any questions about Neolastin skincare products, please visit our Frequently Asked Questions (FAQs) to see if your question has already been answered, or contact us using the information below.

    For questions about your order, billing, or if you have received the wrong product, please contact our Beautiful You Team at We will get back to you as soon as possible, within 24-48 hours during business hours, Monday-Friday, 9-6 Eastern Standard Time.

    Unfortunately, due to COVID-19 we cannot accept returns of opened products at this time. Please email our customer service team and we will work on a solution.

    For more information, please see our Shipping & Returns policy.