Contact Us

Are you a customer who needs help? That’s what the Beautiful You Team is for. We are incredibly responsive to our customers and want you to enjoy not only the products we offer but your experience on our website. We want to hear what you have to say and look forward to hearing from you. Our offices are open Monday-Friday, 9 am-6 pm Eastern Standard Time.

Customer Service

If you have any questions about Neolastin skincare products, please visit our Frequently Asked Questions (FAQs) to see if your question has already been answered, or contact us using the information below.

For questions about your order, billing, or if you have received the wrong product, please contact our Beautiful You Team at hello@neolastin.com. We will get back to you as soon as possible, within 24-48 hours during business hours, Monday-Friday, 9-6 Eastern Standard Time.

Unfortunately, due to COVID-19 we cannot accept returns of opened products at this time. Please email our customer service team and we will work on a solution.

For more information, please see our Shipping & Returns policy.

For Everything Else

Press/News:

Please put Press/News in the subject line and email us at hello@neolastin.com

Email:

hello@neolastin.com

Phone number:

Address: 

307 E. McBee Avenue #D Greenville, SC 29601