Privacy Policy

    Privacy Policy

    Last updated: December 22, 2020

    This Privacy Policy governs the manner in which Neolastin collects, uses, maintains and discloses personal information about users (each, a "User") of the website (the "Site") and recipients of our emails.

    How we collect information

    Information Users provide to us: When Users visit the Site, Users may provide information to us directly. For example, when a User:

    • Registers on the Site, we may collect information such as name and email address.
    • Places an order, we may collect the User’s name, email address, phone number, shipping and billing addresses, payment information, and information about the User’s purchase.
    • Posts a review or uploads other content, we may collect their name, email address, and the content.
    • Signs up for email updates, we may collect the User’s email address and marketing preferences.
    • Fills out a form, completes a survey, or contacts Neolastin, we may collect the User’s name, email address, and contents of their communication.

    Information collected automatically: We, our service providers, and our business partners may automatically collect information about Users and their computers or devices whenever they interact with our Site or emails. This information may include browser name, IP address, device identifier, operating system, general location information (such as city, state), and information about the User’s interactions with the Site or email, such as pages viewed and links clicked. This information is collected using cookies, browser web storage, web beacons, and similar technologies.

    Information we obtain from social media platforms: We may maintain pages for Neolastin on social media platforms, such as Facebook, Google, and Instagram. When Users visit or interact with our pages on those platforms, the platform provider’s privacy policy will apply to those interactions and their collection, use and processing of personal information. Users or the platforms may provide us with information through the platform, and we will treat such information in accordance with this Privacy Policy.

    Information we obtain from other third parties: We may receive personal information about Users from third-party sources where they have a right to provide us with this information. We may also obtain personal information from other third parties, such as marketing partners, and publicly-available sources.

    How we use collected information

    Neolastin may collect and use Users’ personal information for the following purposes:

    • To run and operate our Site: We may need User information to, for example, display content on the Site correctly, facilitate social features of the Site, and manage product reviews.
    • To improve customer service: Information a User provides helps us respond to customer service requests and support needs more efficiently.
    • To personalize User experience: We may use information about you to personalize our services, such as remembering your information so that you will not have to re-enter it during your visit or the next time you visit the site, and provide customized content and information.
    • To improve our Site: We may use feedback Users provide to improve our products and services.
    • To process orders or other transactions: We may use the information a User provides when placing an order to process and fulfill that order.
    • To run a promotion, contest, or survey
    • To send marketing emails. We may send you marketing emails as permitted by law. Users can opt out of these marketing emails as described in User Choices
    • To communicate with Users. We may contact a User to send information and updates pertaining to their order, send them notifications about their account and to respond to their inquiries, questions, and/or other requests.
    • To display advertisements and tailor them to your interests: We work with advertising partners to display advertisements on the Site and emails. Our advertising partners deliver targeted advertisements that they believe will be of most interest to you. Users can opt out of targeted advertising as described in User Choices.
    • To post user testimonials and feedback: We may publish testimonials and comments from Users who have had positive experiences with Neolastin. When we publish this content, we will identify our Users by their first name and last initial and may also indicate their home city. We will obtain the User’s consent prior to posting their name along with the testimonial.
    • For compliance, fraud prevention, and safety: We may use personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to: (a) protect our, a User’s or others’ rights, privacy, safety or property (including by making and defending legal claims); (b) enforce the terms and conditions that govern the Service; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity; and (d) to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas.
    • With consent: In some cases, we may specifically ask for consent to collect, use or share personal information and will collect, use or share such information in accordance with such authorizations.
    • To create anonymous data: We may create anonymous data from Users’ personal information. We make personal information into anonymous data by removing information that makes the data personally identifiable to a User. We may use this anonymous data and share it with third parties for any lawful business purposes, including to analyze and improve the service and promote our business.

    Sharing personal information

    We do not share personal information with third parties without User consent, except as described in this Privacy Policy:

    • We may use third-party service providers (including Shopify) to help us operate our business and the Site or administer activities on our behalf, such as sending out surveys. We may share your information with these third parties for those limited purposes.
    • We may share your information with our corporate parent, subsidiaries, and affiliates for purposes consistent with this Privacy Policy.
    • We use payment processing providers that provide secure processing services. Please note payment card details are not shared with us by the provider.
    • Like many companies online, Neolastin works with advertising partners that rely on tracking technologies – such as cookies – to collect behavioral information about how Users use and interact with our Site and emails or other online services over time in order to perform tracking and marketing analytics or serve advertisements that are more likely to be of interest to you ("Interest-Based Advertisements").
    • If a User has enabled features that connect the Site to a social media network (such as by sharing content via Facebook), we may disclose the personal information that the User authorized us to share. We do not control the third party’s use of personal information.
    • We may provide functionality that enables Users to disclose personal information to other Users or the public. For instance, Users may also be able to submit content to the Service (such as reviews), and we will display the User’s name along with the content submitted. We do not control how other Users or third parties use any personal information that a User makes available to other Users or the public.
    • We may disclose personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary for the professional services that they render to us.
    • We may share personal information for the compliance, fraud prevention and safety purposes outlined above.
    • We may sell, transfer or otherwise share some or all of our business or assets, including Users’ personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution. In such a case, we will make reasonable efforts to require the recipient to honor this Privacy Policy.

    User Choices

    All users have the following choices over their personal information:

    • Access or Update Account Information: If a User has registered for an account with us, the User may review and update certain personal information in their account profile by logging into the account.
    • Opt Out of Marketing Emails: If at any time a User would like to unsubscribe from receiving future marketing emails, we include detailed unsubscribe instructions at the bottom of each email or the User may contact us. We may continue to send service-related and other non-marketing emails.
    • Interest-Based Advertisements: Users may limit the use of their information for Interest-Based Advertisements by companies participating in the Network Advertising Initiative by clicking here or the Digital Advertising Alliance by clicking here. Some of our partners, like Google, may offer their own opt-out mechanism.
    • Do Not Track: Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. Learn more here.
    • Choosing not to share your personal information. Where we are required by law to collect User information, or where we need personal information to provide the Service to the User, if a User does not provide this information when requested (or later asks to delete it), we may not be able to provide our services to the User. We will inform Users that information is necessary to receive the services by designating it as required at the time of collection or through other appropriate means.

    Third party websites

    Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies that may differ materially from ours. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

    How we protect your information

    We have adopted data collection, storage and processing practices and security measures designed to protect against unauthorized access, alteration, disclosure or destruction of Users’ personal information.


    Protecting the privacy of children is especially important. For that reason, we do not intentionally collect or maintain information from children under the age of 13, and no part of our website is directed to anyone under 13. If we learn that we have collected personal information of a child without the consent of the child’s parent or guardian as required by law, we will delete it.

    Changes to this Privacy Policy

    Neolastin has the discretion to update this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify Users by updating the date of this Privacy Policy and posting it on the Site. We may also provide notification of changes in another way that we believe is reasonably likely to reach Users, such as via e-mail (if a User has an account) or another manner through the Site.

    Your acceptance of these terms

    By using this Site, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Site. Your continued use of the Site following the posting of changes to this Privacy Policy will be deemed your acceptance of the modified Privacy Policy.

    Contacting us

    If you have any questions about this Privacy Policy or our data collection and use practices, please contact us at