Refund policy

 

RETURNS & EXCHANGES

Our Policy

If your product is defective or damaged in transit or you did not receive the product ordered, you may submit a  refund/exchange request, within 30 days from shipping for a full refund or equal valued exchange. We do not accept returns. Product samples are not eligible for return or exchange.

Bundled product offerings are final sale; however, if any product within the bundled product offering is defective or damaged in transit or you did not receive the product ordered, you may submit a request for replacement for the damaged, defective, or erroneously provided item within 30 days from shipping for an exchange equal in value to the product’s retail price or a refund calculated by applying the retail discount applied to the bundled product offering to the individual product.

If you have used a product and are not completely satisfied, please contact us and one of our specialists will work with you to find a product that is tailored to you.

Please contact hello@neolastin.com. for all refund inquiries. Please include your order # and the reason for your request.

 

Refunds

Your refund will be credited to the original payment method. 

Please note that refunds can take up to 15 business days to show up on your account as a result of varying processing times of payment providers.

 

Gift Returns

To make a gift return, please email us at hello@neolastin.com and our customer service team will assist in your return.  Gifted items are only eligible for store credit or an exchange.