Shipping & Return Policy
SHIPPING INFORMATION (US)
We offer FREE domestic ground shipping to all U.S. states and Washington D.C. (excluding Alaska and Hawaii) on all merchandise orders $50.00 and over (excluding taxes). All ground shipping orders $49.99 or less will incur a flat fee of $6.95.
At this time we do not have International Shipping.
Shipping Delivery Times
Orders must be placed by 12pm EST to start processing on the same day and most orders will be shipped within 2 business days of receiving the order. Delivery times are based on orders placed between Monday – Friday (excluding U.S. federal holidays).
Overnight Shipping
All orders outside of the continental United States will be shipped via 2-day shipping for a fee of $14.95. Customers within the continental United States may also opt to ship via 2-day air for a fee of $14.95.
Business Days & Holidays
Orders ship Monday - Friday, excluding federal holidays within the United States.
Packages do not ship from our distribution center on the following holidays:
- New Year's Day
- Martin Luther King Jr. Day
- President's Day
- Memorial Day
- 4th of July
- Labor Day
- Thanksgiving
- Christmas
Tracking Orders
Tracking and order information will be sent via email when your order is ready to be shipped.
For more information or questions, please email hello@neolastin.com.
RETURNS & EXCHANGES
Our Policy
If your product is defective or damaged in transit or you did not receive the product ordered, you may submit a refund/exchange request, within 30 days from shipping for a full refund or equal valued exchange. We do not accept returns. Product samples are not eligible for return or exchange.
Bundled product offerings are final sale; however, if any product within the bundled product offering is defective or damaged in transit or you did not receive the product ordered, you may submit a request for replacement for the damaged, defective, or erroneously provided item within 30 days from shipping for an exchange equal in value to the product’s retail price or a refund calculated by applying the retail discount applied to the bundled product offering to the individual product.
If you have used a product and are not completely satisfied, please contact us and one of our specialists will work with you to find a product that is tailored to you.
Please contact hello@neolastin.com. for all refund inquiries. Please include your order # and the reason for your request.
Refunds
Your refund will be credited to the original payment method.
Please note that refunds can take up to 15 business days to show up on your account as a result of varying processing times of payment providers.
Gift Returns
To make a gift return, please email us at hello@neolastin.com and our customer service team will assist in your return. Gifted items are only eligible for store credit or an exchange.